Basic Chemicals, Cosmetics & Dyes Export Promotion Council
(Set-up by Ministry of Commerce and Industry, Govt of India)
Jhansi Castle, 4th floor, 7-Cooperage Road, Mumbai – 400 001.
Tel : 91-22-22021288, 22021330 Fax : 91-22-22026684.
E-mail : firstname.lastname@example.org
Website : http://www.chemexcil.in
EPC/LIC/DGFT_M 30th August 2021
ALL THE MEMBERS OF THE COUNCIL
Grievance Redressal Week from 30.08.2021 to 03.09.2021 at O/o. Addl.DGFT, Mumbai
We have received communication from O/o. Addl.DGFT, Mumbai informing us about the Grievance Redressal Week being held in the O/o. Addl.DGFT, Mumbai from 30.08.2021 to 03.09.2021.
We understand from the Trade Notice No. 02/2021 dated 30th August 2021 that following issues would be taken up during the Grievance Redressal Week:
(i) Where there is an abnormal delay in processing the cases.
(ii) Deficiencies have been raised by this office which is not consistent with the Foreign Trade Policy or Handbook of Procedures.
(iii) Any other issue in which exporters feel that special attention is required in respect of their pending cases.
Member-exporters who would like to take up their cases in the Grievance Redressal Week should send an email to email@example.com with the subject matter: ‘Grievance Redressal Week’. They should clearly bring out the nature of the issues they want to raise so that the matter can be resolved. All the references received from the exporters during the Grievance Redressal Week will be diarized and a reference number would be issued to the exporters for further tracking and correspondence. All such cases shall be processed by O/o Addl DGFT in a chronological order of their grievances. It may be noted that in case if there are a large number of grievances from many exporters, only the first two grievances of each exporter would be taken up in this week. Rest of Pending grievances would be dealt subsequently. All exporters concerned are requested to utilize this opportunity for redressal of their grievances.
Members are requested to take note of this opportunity for grievance resolution at O/o Addl DGFT and may send their issues to firstname.lastname@example.org . Your queries (as per above points) may also be copied to the council on- email@example.com & firstname.lastname@example.org for records/ further deliberations, if required.
Acting Executive Director