CHEMEXCIL
Basic Chemicals, Cosmetics & Dyes Export Promotion Council
(Set-up by Ministry of Commerce and Industry, Govt of India)
Jhansi Castle, 4th floor, 7-Cooperage Road,   Mumbai - 400 001. India.
Tel:  +91-22-22021288, 22021330 Fax: +91-22-22026684.
email : info@chemexcil.in Web : https://chemexcil.in

EPC/LIC/DGFT                                                                                                                                            1st Nov 2022

To,

All Members of the Council 

DGFT

 

Dear Members,

 

Kindly  note that O/o Directorate General of Foreign Trade (DGFT)  has issued Trade Notice 20/2022-23 dated 31st Oct 2022 regarding ICEGATE Helpdesk for redressal of RoDTEP related grievances.

 

We understand that for resolution/examination of exporter grievances related to scroll out of shipping bills, generation of e-scrips and transfer of e-scrips under the RODTEP Scheme, the mechanism of “ICEGATE Helpdesk”, which is available to the exporters 24*7 is functional.

 

In this, an exporter can lodge a grievance either by voice interaction by calling at Toll Free No. 1800-3010-1000 or by emailing at icegatehelpdesk@icegate.gov.in . Thereafter, a unique ticket/incident number is generated which the exporter receives for record/follow up.   In case the RODTEP grievance continues, the exporter may approach the higher authority at email: jsdbk-rev@nic.in .

 

Members are requested to take note of this  facility and do the needful, if applicable.  The said Trade Notice is available for reference  on below link-
 

https://content.dgft.gov.in/Website/dgftprod/081063a7-7453-4dfa-9831-67917f528cd8/TN%2020.pdf

 

Feed-back,   if any may also be sent to the council on e-mail ids:-  dg@chemexcil.in and pw@chemexcil.in, rd.ahd@chemexcil.in & robengaluru@chemexcil.in  for  records/ further deliberations, if required.

 

Thanking You,

Yours faithfully,

 

Deepak Gupta
Acting Executive Director

CHEMEXCIL